Masquerade Tickets: Immersive Phantom of the Opera Experience in New York City
About this experience
Experience The Phantom of the Opera like never before during Masquerade, the world's first fully immersive musical!
No Expiration
DatesFlexible
BookingFree
ExchangesInstant
Delivery
What's Included
- 2-hour immersive theater experience in NYC
- Weekday (Tuesday - Thursday) or weekend (Friday - Sunday) tickets available
- Directed by Tony Award® winner Diane Paulus and music by Andrew Lloyd Webber
- Journey through different scenes as the cast performs all around you
- Discover the most haunting love story of all time!
What happens on the day
The music, the mystery, the masquerade. This is The Phantom of the Opera like you’ve never seen before.
Beginning in Midtown Manhattan, you'll enter a hidden venue using a secret password (provided 24 hours before your scheduled entry). Once inside, you'll don a mask and step into one of the world's most haunting love stories*.
From there, you’ll forget everything you know about traditional theater. During Masquerade, you'll travel from room to room as performers bring the story to life all around you. Wander through the Paris Opera House, stand beneath the iconic chandelier, and lose yourself in the show’s mystery, romance, and unforgettable music.
Whether you’re new to the show or know every note by heart, this is one NYC performance you’ll never forget!
*Please Note: A black, white, or silver masquerade mask is required for entry. You're welcome to bring your own, or you may use a complimentary mask provided upon arrival. Guests are also encouraged to wear black, white, silver, or a combination of these colors. If your attire doesn't meet the recommended dress code, a limited number of cloaks will be available to borrow.
Location
Locations shown shouldn't be used for route planning
Availability
When Do I Choose A Date?
Either yourself or the lucky recipient can make a booking and select dates once you are in receipt of the voucher. You’ll register the voucher, follow the booking instructions, and your experience with us begins!
Year-Round:
Tuesday through Friday - 7:00 PM to 8:15 PM
Saturday and Sunday - 1:00 PM to 2:15 PM and 7:00 PM to 8:15 PM
*New shows begin approximately every 15 minutes during these hours.
Important Details
Essential Information
- Entry requires a valid photo ID
- Guests must be at least 13 years old and any guest under the age of 16 must be accompanied by an adult
- All doorways and passageways are ADA accessible, guests requiring elevator access must reserve accessibility accommodations prior to the show
- This experience involves walking from room to room, traveling up and down several flights of stairs, between floors, and use of escalators
- Certain areas feature non-traditional seating arrangements and guests may be standing or moving through spaces for more than 30 minutes at a time
- Once booked, a password received 24-hours prior to entry will be your ticket - there will be no physical tickets.
Duration
Experience Provider Info
Spectators
Weather Dependent
What to Wear
Returns, Exchanges & Cancellations
Returns
Experience Vouchers that have not been redeemed can be returned hassle-free within 14 days. All refunds will be made to the original purchaser.
Exchanges
Experience Vouchers that have not been redeemed can be exchanged for anything else in our marketplace at any time. If you choose to exchange for an experience that costs more, you'll simply have to pay the difference. If you choose to exchange for an experience that costs less, you'll have a credit towards your next booking with Virgin Gifts.
Cancellation Policy
Once you have received a booking confirmation, all bookings are final. No cancellations or rescheduling requests will be allowed. Failure to appear on your booked date will result in the loss of the value of your experience
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