Bioluminescent Paddle Adventure - Indian Lagoon in Titusville

Hello Tina, What a unique experience! It must have been breathtaking to see the glowing waters flowing beneath you. So happy to hear that you were pleased with your guide. Thanks for sharing your review and your adventurous spirit is admired. Thanks, Ryan

Hello Robert! I’m so thrilled to hear you and your family had such a memorable trip. That is so incredible that you experienced this one-of-a-kind adventure with knowledgeable guides. How amazing is it that you were able to swim in the bio luminescence, I can’t even imagine what that would be like? That is truly an amazing gift to have received and we really appreciate your spectacular review. Cheers, Ryan

Hi Grace, Thank you for your beautiful review! We are so happy to hear you enjoyed your time with the tour guide Lawson and were able to enjoy the beauty of the bioluminescent adventure!  Kind Regards, Brianna 

Hi Karilys, Thank you so much for writing in! It's always exciting to hear about someone getting out on an experience, but it's even more exciting when it's a first time experience that they end up falling in love with! We are ecstatic that you and your family were able to have an amazing time out on the kayaks! While it can take a little getting used to at first, we're glad that your guide helped make this a smashing success of an adventure! We can't wait to have you back for another tour soon! Cheers, Garrett

Hello Salisha, Wow! We are over the moon to hear you enjoyed your Bioluminescent Paddle Adventure, not once, but twice! I Thank you so much for taking the time to write in about your 5-star experience. Let us know when you are ready for round 3! Best regards, Chandi

Hi there Tiffany,  Amazing like our customers such as yourself! We are so thrilled to hear you found a new adventure to explore together - maybe you can turn it into a yearly tradition. Congrats on your one year anniversary from everyone at Cloud 9 Living! Cheers, Chandi

We are so thrilled to hear you had a 5-star experience that did not disappoint! That truly sounds like a magical evening on the water. We are happy you enjoyed our partners as we agree that they are wonderful at what they do. We are ready to get you out for round 2 whenever you are ready! Cheers, Chandi

Hi there Chris, Wow! What an incredible experience! This sounds like something straight out of a movie! We are so happy you enjoyed your time. We cannot wait to get you out on the water for another stellar experience! Best, Sophia

We're truly sorry for the disappointment and understand your frustration, especially after giving us a second chance. The availability for trips is set by our supplier and we can see they directly offer tours through September but we’ll definitely look into this issue internally to ensure clearer communication about the best times for visibility. We appreciate your feedback and will work on preventing this from happening again. - Kay

Hello Carol, Thank you for sharing your review with us. I am very sorry to hear that our location was not correct and that you were moved to a different location. I am glad you were still able to get out on this experience despite it not being what you quite expected. I appreciate you sharing your feedback with us on the location as our partners always want to ensure you are able to see the most bioluminescent on this adventure. I understand this experience was not as you expected, but I do hope we have the chance to get you out on another experience in the future! Regards, Brooke

Hi there Aimee,  I want to begin by thanking you for your honest and candid feedback - We truly appreciate having your insight as to how the event unfolded. I'm so very sorry that your special experience did not go as planned and that you ran into so many bumps and snags along the way. We have since been able to connect with our partners on your experience with them. Our partner's number one priority is safety and I am so sorry to hear you were put in what felt like a scary situation. Our partners truly apologize for the disappointment they caused on your tour with them. They did let me know that they follow strict guidelines with a platform called "Weather Underground'', which predicted the storm to be under a  30% chance that afternoon. They let me know that they elect to run their tours as long as the storm prediction is under a 30% chance, which was the case on your evening trip with them. As soon as the storm started to form, our partners let us know the guide worked diligently to get everyone back to safety on shore. We apologize that it felt like an unsafe situation for you and the tour members involved. Our partners assured us that your tour guide did everything in his power to get everyone to safety and in the process called the coast guard when the party disbursed as he went to help another tour member with some underlying health issues. With that said, we completely understand how frightening your experience must have felt. We have gone ahead and issued you a full refund back to your original purchasing card with us. We know that you had a frightening experience and would love to have a second shot at a first impression. We have gone ahead and placed a $100.00 credit into your account to hopefully be able to get out on a future experience with us. I have just left you a very detailed voicemail message, for you & apologize once again for your negative experience. Kind Regards, Chandi