Instant Digital Delivery: Your Guide to Hassle-Free Gifting
Key Facts
- Experience gifts are delivered digitally by email.
- E-vouchers arrive immediately after purchase.
- You can send the e-voucher to yourself or directly to the recipient.
- You can schedule delivery for a future date.
- Every e-voucher includes redemption instructions.
- Lost e-vouchers can be viewed or resent through your Virgin Gifts account.
1. What arrives in your inbox (or theirs)
Every e-voucher includes:
- A unique e-voucher number.
- Their experience details.
- A personalized gift message.
- A print-ready PDF.
- E-voucher information and redemption instructions.
- Important booking details to help them get started.
- Send the e-voucher to yourself or directly to the recipient.
- The e-voucher is emailed (or delivered on your scheduled date).
- The recipient opens their e-voucher.
- They follow the redemption instructions.
- They book or exchange their experience.
- They enjoy their experience.
- Enter your e-voucher number here.
- Create a Virgin Gifts account or log in.
- Book your chosen experience or exchange it for another one.
2. How does Instant Digital Delivery work?
Most e-vouchers are delivered within minutes after your order is complete and are sent to the email address provided during checkout.
Yes. You can select a future delivery date during checkout. If they’ve got a birthday, anniversary, holiday, or another special occasion coming up, you can choose when your e-voucher is delivered. Simply pick your delivery date, and we'll make sure it lands in their inbox bright and early on the big day (7:00 AM MST).
If you can’t find your e-voucher, follow these steps:
- Check your spam, junk, and promotion folders.
- Confirm you entered the correct email address at checkout.
- Give your inbox a quick refresh.
- Search your emails for “Virgin Gifts” or your experience name.
Still missing it? Reach out to our customer care team at info@virgingifts.com.
3. How do I resend a lost e-voucher?
If you've got a Virgin Gifts account, simply log in and head to:
- My Orders if you recently purchased an experience gift and need to view, print, or resend the e-voucher.
- My Vouchers if you recently received an experience and are looking to book or exchange.
Still can't find it? Our customer support team is happy to help. Just email info@virgingifts.com, and we'll track down your e-voucher as quickly as possible.
To help us find your e-voucher faster, please include any details you may have, such as:
- Order reference number.
- Date of purchase.
- Purchaser's name and email address.
- Recipient's email address (if the e-voucher was sent directly to them).